CANCELLATION POLICY

We understand that sometimes extraordinary circumstances are unavoidable and you may need to change your schedule. We kindly ask that you give us 24 hours notice if you need to cancel or reschedule your appointment. 72 hours is required for larger services such as Brazilian Blowouts, Keratins Treatments and Hair Extensions appointments. If 24/72 hours notice is not given, you will be charged 50% of your service fee. Missed appointments or “no shows” are subject to a charge in the amount of the full service and any deposits will be forfeited. Cancellations and “no shows” leave gaps in our schedule that cannot be filled without timely notice. This notification courtesy enables us to schedule another client, and in turn, maintains a higher availability of services for you as well as others. Due to scheduling commitments to other clients, we may need to reschedule any appointment for which you are more than 10 minutes late. We hope you understand the need for these policies. If you have any questions, please do not hesitate to ask.